SHMEL01Ask us to delete your data
Email privacy@shmel.ai with the subject “Delete our data”. Send it from an address on your SHMEL account and include the clinic’s name.
- We confirm the request within 2 business days.
- We delete the data within 30 days and email you when it is done.
- If we cannot confirm that the request comes from the clinic, we ask before deleting anything.
02Remove SHMEL from Meta
On Facebook, go to Settings & privacy → Settings → Business integrations, select SHMEL and choose Remove. In Meta Business Suite, go to Settings → Integrations or Apps and remove SHMEL there. This stops SHMEL from reading or posting to your pages, Instagram accounts and ad accounts.
Removing the app stops new access. To delete the Meta data SHMEL already holds, email us as described in section 1.
03Remove SHMEL from Google
Go to myaccount.google.com/permissions, select SHMEL and choose Delete all connections. This stops access to Google Ads, Analytics, Search Console, Business Profile and Gmail. To delete the Google data SHMEL already holds, email us as described in section 1.
04What we delete
- The clinic’s account and staff profiles.
- Access tokens for connected accounts, including Meta and Google.
- Ad, analytics, page and campaign data received from connected accounts.
- Drafts, content, uploaded files and conversations with SHMEL.
- Patient information we process for the clinic.
05What we keep
- Compliance review records, for six years, as described in our privacy policy. You can export them before deletion.
- Billing and accounting records, for as long as tax and accounting law requires.
06Patients
Patient information belongs to the clinic. A patient who wants their information deleted should ask the clinic, and the clinic tells us. We act on the clinic’s instruction.
07Contact
SHMEL Corp., 8 The Green, STE A, Dover, DE 19901, United States. privacy@shmel.ai